Today, we announced that RingCentral has acquired CommunityWFM, a leading contact center Workforce Management solution. Our mission at RingCentral is to empower businesses of all sizes to communicate ...

Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

Revenue at the high end of guidance with record cash flow and positive GAAP net and operating income Vaibhav Agarwal promoted to Chief Financial Officer BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Dropped calls, choppy audio, a device that doesn’t ring—there are lots of issues that can affect VoIP phone systems. To maintain maximum uptime and perfect call quality, you need to know the basics of ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

It’s no surprise that customer service needs to be a priority if you want your small business to succeed. We’ve all heard it before—happy customers make repeat purchases, send referrals your way, and ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

“Is there still an echo? Uh, hold on a second guys. Did that work? Hello? Ah, let me try something else…” We get it. Nobody wants to be that person during a video call. Because not only are tech ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.