Ryan Petersen has worked in publishing for more than two decades, most of it spent creating award-winning content and strategy for CDW’s family of tech magazine brands. As editor-in-chief, he works ...

In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County, Md., said Mike Zanfardino, a change management specialist for the county.

The Public Technology Institute hosts its 2025 AI and Cyber Summit April 23 in Washington, D.C., providing a valuable forum for local governments to discuss artificial intelligence and cybersecurity ...

Agencies are adopting a hybrid-by-design strategy so they can place each workload where it fits best and move it in phases without disruption. AI intensifies this trend. When Herb Thompson served as ...

In July 2023, Pennsylvania Gov. Josh Shapiro named Amaya Capellán as the latest CIO of the commonwealth. Capellán brought deep experience to the job leading digital transformation in the private ...

As state and local agencies accelerate cloud adoption, security and compliance issues increasingly stem not from missing controls but from configuration drift — the gradual divergence of cloud ...

Centralized analytics, video feeds and integrated platforms enhance situational awareness for public safety agencies.

Shorter grant windows reward agencies that keep modernization projects scoped, documented and budgeted before opportunities ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Generative artificial intelligence (GenAI) can power chatbots and ...

Mississippi State Department of Health IT Security Officer Jarad Stout uses AI-powered automation and centralized security ...

Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

State and local governments are collecting more operational data than ever. Hybrid cloud environments, remote work, connected infrastructure, Internet of Things devices and AI-powered applications ...