Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Uruguay’s global services sector continued its steady climb in 2024, exporting $4.101 billion worth of services.

Two months after the Trump administration imposed a $100,000 fee on new H-1B visa petitions, nearshore service providers say ...

Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana ...

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

French BPO giant Teleperformance has fully acquired Majorel after two key shareholders, Bertelsmann and Saham, divested their holdings in the call center firm. German media conglomerate Bertelsmann ...

Sitel Group is going for a makeover. The BPO behemoth has officially rebranded, changing its name to Foundever in an apparent move to position itself as an innovator in an industry that has undergone ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...