You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

GameSpot may get a commission from retail offers. After seven years between games, Borderlands 4 is just around the corner. In the run up to the game's release, Gearbox President Randy Pitchford has ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

Ebay is focusing on AI’s ability to enhance personalization both during customer visits to the site and prior. The company started using generative AI to personalize U.S. emails via its customer ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Last month, Suzanne Smith-Darley felt fantastic. She had just bought a used Chanel handbag from a Japanese seller on eBay for $800—a steal compared to the original asking price of $1,400. About a week ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

This article is brought to you by the Sewerage and Water Board of New Orleans. The Sewerage and Water Board of New Orleans (SWBNO) has launched a new online account platform to improve the customer ...