Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

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Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

Whether you're using an iPhone or an Android smartphone, make sure you know how to use the emergency call function Tom MorganSenior content writer Every smartphone has some form of emergency function, ...

(Photo by Jeff Gritchen, Orange County Register/SCNG) Los Angeles has opened four new recovery centers where survivors of January’s wildfires can receive assistance for employment, family and ...

HOUSTON, Texas (KTRK) -- Another Houston child care center says it has not received state payments in weeks and now they fear closure, forcing dozens of families to find alternative care.

In the market for a new pair of kicks? You've come to the right place. Zappos is an online retailer that specializes in both classic and trendy footwear brands — and they just so happen to be ...

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...

What is the best way for companies to integrate artificial-intelligence agents into the customer experience? How much leeway do you give them to answer customers’ questions? What are some of the ...

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