Calls to Inverclyde Council's customer service centre have increased despite the rollout of a £4,500 AI chatbot intended to ...

Five9 is leveraging its core CCaaS platform to drive AI agent adoption, evidenced by 78% AI revenue growth and enterprise win ...

OpenAI’s GPT-Live-1 adds full-duplex voice, faster turn-taking, and tool use for developers building real-time AI agents and ...

For many UK SMEs, software buying decisions are now security decisions. A poor choice can lead to service disruption, extra support costs, data loss, and reputational damage that is hard to undo. The ...

Salesforce is betting that the next phase of enterprise AI will hinge on whether agents can perform meaningful work across ...

Photo / Steve Davidson A reported UFO crash in the Tararua Range, concerns about a chimpanzee entering an MMA fight and a ...

Consumers are becoming less willing to wait days for their money, pushing businesses to make payments faster while maintaining security, transparency, and trust.

Openreach is using AI to give customers faster, clearer and more interactive support when Full Fibre installations become complicated – helping to prevent more than 3,000 cancellations every month.

The New York Times is soliciting readers’ questions about the dangers — and benefits — posed by artificial intelligence.