In this tutorial, we'll create a beautiful, interactive Excel dashboard in four simple steps in just 20 minutes. 1. Set up ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...

Not long ago I handed Washington the blue print to stop unwanted robocalls. “The solution” as I called it followed on the heels of an absolutely woeful senate subcommittee hearing that left me ...

KNOXVILLE, Tenn. (WATE) — A new dashboard from Safer Tennessee and the Boyd Center is giving East Tennesseans new insight into how gun violence impacts their communities. University of Tennessee ...

Don't miss the big stories. Like us on Facebook. As I prepare to step back from my role at The Tutorial Center this spring, I find myself reflecting on what this organization has built—and what it ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

Contact centers now face a management gap: AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

Add Yahoo as a preferred source to see more of our stories on Google. This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter ...

Carr says the FCC will hold a vote this month on reforms to encourage companies to bring call centers to the US. The agency will also look into a proposal that would “require call takers to be ...

The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American Standard English and disclose call center locations. Concerns over ...