From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

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Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...

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