Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A store owner was shocked when a customer waved a tire iron at one of his clerks over a dispute<a class="excerpt-read-more" ...

The post A Waitress Served Customers A Pasta Dish With Prosciutto In It, But They Got Angry Because They Don’t Speak Italian ...

Verizon says it's working on a solution for the national service disruption many customers experienced on Jan. 14.

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

Coffee shop customer Paulina, 32, was given the damning indictment in a handwritten note telling her she was too loud. She ...