Harvey's CEO reveals the demo tactic that helped him win early customers for his legal AI startup: Going straight at lawyers' ...

Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you.

Millions of Amazon Prime members are now seeing settlement emails land in their inboxes, alerting them that they could receive up to $51 back from disputed subscription charges. The messages stem from ...

A new Gallup poll finds that American workers have adopted artificial intelligence into their work lives at a remarkable pace ...

Some utility customers of Northern Indiana Public Service Company (NIPSCO) are doing a double-take after seeing their recent ...

Audiences no longer see channels as separate touchpoints, but a single, continuous relationship that carries context, intent ...

More than 1,600 workers are being amassed by Entergy in the event that ice storms knock out power in Mississippi.

Upwork reports that AI slop can undermine productivity and trust in organizations, highlighting the need for effective oversight and quality control in AI outputs.

Learn how to provide a better digital marketing experience for your customers that will encourage user engagement and ...

No, the IRS didn't text or email you - 3 ways to protect yourself from scams ...

When lead generation relies on only one or two channels, timing and context frequently work against engagement.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...