The next time you are texting with a customer service chatbot, frustrated because you can’t seem to schedule a visit with the ...

Ramco Systems, the software firm from Chennai’s Ramco Group, has launched Chia, a conversational AI chatbot that can ...

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Perhaps the most critical trend is the emergence of AI agents that operate autonomously over messy, unstructured data and execute complex workflows with minimal human intervention. This is not chatbot ...

Explore how machine learning in insurance enhances risk assessment, fraud detection, and personalization. ✓ Subscribe for ...

The Big Read article by Gregory Meyer and Rafe Rosner-Uddin on “The chatbots that do your shopping” ( January 29) positions ...

The first signs of the apocalypse might look a little like Moltbook: a new social-media platform, launched last week, that is ...

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether ...

New research suggests AI chatbots can generate responses people rate as more empathetic than humans, raising questions about emotional intelligence in machines. The post Chatbots rated more empathetic ...

The EU executive told Meta on Monday that it must let rival AI chatbots use its WhatsApp platform, after an antitrust probe ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...