Meta is experimenting with having customizable chatbots messaging users unprompted and follow up on past conversations.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Intelligent tech tools can better support leaders by making benefit information easily accessible to employees.

And you might soon get similar (though likely more upbeat) treatment from AI chatbots you’ve previously engaged with on Meta ...

When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform Character.AI so she can chat about her day with her favorite characters, ...

This paper explores the application of AI-driven chat-bots in health-care, aiming to assess their effectiveness in improving patient care and engagement. We develop an AI-powered chat-bot equipped ...