A predictive dialer is a type of automated dialing system commonly used in an outbound contact center. It places phone calls even before the agents become available to maximize productivity and ensure ...

What outsourcing a call center delivers and when bringing volume back in-house with AI wins. Your support queue is on fire. Tickets are stacking up faster than your team can clear them, wait times are ...

Uncover key trends from your communication channels to make smarter, faster decisions.

The Microsoft Teams integration with RingCentral brings enterprise cloud telephony to your working environment. You and your team can enjoy RingCentral’s powerful communications capabilities, from ...

Today, customers expect you to meet them on multiple preferred channels, including SMS/MMS. The good news is that just about everyone has a cell phone and is more than familiar with text messages.

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers. Double your productivity. Leave voicemails without stopping.

Total Revenue of $644 million, at higher end of guidance Record GAAP operating margin of 7.8% and non-GAAP operating margin of 22.9% ARR from customers utilizing paid AI products is over 10% of total ...

You’ve probably heard of the importance of nonverbal cues and body language when you’re communicating with someone, whether that’s in a business meeting or a conversation with a friend. But do you ...

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...

Communication doesn’t come naturally to everyone. But it’s an essential ingredient to success in the workplace. With the fast pace at which the world has changed, communication has become an essential ...

Without question, business meetings play a fundamental role in the day-to-day running of organizations. For instance, they provide brainstorming avenues where business goals and objectives can be ...