With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.

Insurance employees are less willing to trust AI decisions they cannot understand, according to a new SAS study.

Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product ...

Insurers serving the growing microbusiness market must understand how digital risks to this segment are evolving and adapt ...

The middle of a catastrophe is not the time to discover gaps in a disbursement process. Carriers should understand the ...

Cyber policies must keep pace with a surge in incidents fueled by AI, as well a growing trend toward account takeovers.

AI models are now reliable enough to automate most decisions that define performance in insurance, writes Taktile CEO Maik ...

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate ...

Evident, a data platform, issued its second annual survey of insurers' AI efforts, showing some insurers ranking much higher ...

Even when AI is accurate enough to act on its own, customers and regulators will challenge the results. Insurers must be able to defend these decisions.

With the right foundation, insurers can more fully embrace AI and realize the benefits it brings, writes Kevin Gaut, CTO of ...

Leadership changes happen everywhere. Scenarios can differ, but it might result in a strategic pause. Stakeholders wait to ...