As the telecoms industry shifts from rule-based automation to agentic AI, operators need to adopt a governance first-strategy ...

“The solution has been conceived as a cross-service AI layer that can be applied across Telefónica’s entire enterprise voice ...

The new blueprint for telecoms growth is about combining Digital Twin of Customer and Agentic AI as strategic resources to ...

Physical AI could transform industries and improve lives, but adoption is held back by cost, complexity and fragmented ...

Rakuten’s Mantu Kumar Tiwari looks at why it’s necessary to integrate ethics into organizational core operations rather than ...

Japan's four telecom operators are tracing different paths. Their distinct views of what constitutes a telco provide a useful ...

MTN’s Charles Molapisi explores how the group is embedding AI across operations to improve customer experience, reduce costs, ...

Rakuten Mobile’s Sachin Verma discusses how the operator is advancing autonomous operations with AI agents, closed-loop automation and deterministic models trained on enterprise data.

What: Automated operations and maintenance and reached level 4 of autonomous networks in its network operating centers (NOCs) How: Developed automated and intelligent agents and co-pilots for ...

Telstra Networks, Product and Technology Group Executive, Kim Krogh Andersen, joins TM Forum CEO, Nik Willetts, to discuss how the rise of AI is creating new demands on telecom networks, from ...

Many telecom vendors and operators are working with AI teams, aiming to enable AI agents to handle more than simple chat interactions. The challenge is that AI can understand the customer, but it ...

Designing a telecom service is one thing, but getting it to market — with all the technical alignment, manual sequencing, and system mapping that entails — is another. The reality is, for B2B services ...