UGI Utilities Inc. and PPL Electric Utilities have been named as 2024 Customer Champions for continuing to build engaged customer relationships. The recognition was made by Escalent, a data analytics ...

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...

The customer service phone line for Columbia Utilities will shorten its hours to 7:30 a.m. to 5 p.m. starting Sept. 1, according to a news release from Columbia Utilities. The phone service, available ...

Summit Utilities Inc. has filed a settlement with the Arkansas Public Service Commission that clears the way for an $87.7 million rate increase beginning by Nov. 25. Average monthly residential bills ...

"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...