SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Global Technical Support Outsourcing Market 2016-2020" report to their offering. The global technical support ...

After a ransomware attack last summer that exposed critical weaknesses in its technology department, Dorchester District Two's board voted Monday to move forward with outsourcing the department. The ...

Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

Co-founder and CMO at CodersLink, a technology solutions agency helping companies find and build elite IT nearshore teams in LATAM. IT outsourcing can be either a blessing or a curse. The way you see ...

For providers looking to move to a new electronic health system, IT support is growing as a key factor in choosing a new vendor, according to a Black Book survey. While price and features remain ...

Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines has ...

Just because you're a tech company steeped in a proud history of innovation doesn't mean you have to treat technical support as a do-it-yourself venture. Gone are the days when tech support meant ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

Managing IT in-house can be daunting for businesses across the UK, especially in London. The digital world has evolved rapidly, making technology an integral part of business operations. This isn't ...

Usability, price and features certainly are important factors when selecting an EHR, but a new survey from Black Book research finds one element of vendors that differentiates customer loyalty and ...