CX Today covers news including Brand Reputation Management, Generative AI, Large Language Models (LLMs), Market Intelligence ...
Explore the CX Awards Trust layer. See what judges look for in the best customer data platforms, privacy solutions, and CX ...
Qor Insights IQ has analyzed more than 1.4 million inbound calls, and identified more than 30% to be ready for automation.
SAP Signavio can uncover the process failures damaging customer journeys and help teams govern the fix. It still relies on other SAP products to identify the customer, approve the response, carry it ...
Anthropic is backing away from its data retention requirement for enterprise customers with the launch of Claude Fable 5.1 and Claude Mythos 5.1, after pushback from enterprises that the policy made ...
The New York Mets are deploying RingCentral to modernize employee communications, scale sales outreach, and strengthen fan ...
Emotion recognition in the workplace has been prohibited under the EU AI Act since February 2025. For contact centers, the prohibition could affect the QA tools’ scoring agent tone, the analytics ...
Discover why transparent AI use matters when synthetic personas begin resembling customers, creators and independent voices ...
Sprinklr is scaling customer intelligence and agentic AI, yet data quality and workflow design remain critical customer ...
CX Today covers news including Agentic AI, Agentic AI in Customer Service, Contextual Data, CRM, Customer Data Platforms ...
Verint’s 2026 report shows contact center AI spend is rising, but fragmented data may stop CX teams proving real business ...
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