Qor Insights IQ has analyzed more than 1.4 million inbound calls, and identified more than 30% to be ready for automation.
The Monte Carlo Agent Trust Platform could finally address AI agent mistrust with data lineage and centralized governance.
SAP Signavio can uncover the process failures damaging customer journeys and help teams govern the fix. It still relies on other SAP products to identify the customer, approve the response, carry it ...
Anthropic is adopting ZDR for Mythos and Fable 5.1 after enterprise feedback, intensifying the frontier AI data protection ...
The New York Mets are deploying RingCentral to modernize employee communications, scale sales outreach, and strengthen fan ...
Discover why transparent AI use matters when synthetic personas begin resembling customers, creators and independent voices ...
Emotion recognition in the workplace has been prohibited under the EU AI Act since February 2025. For contact centers, the prohibition could affect the QA tools’ scoring agent tone, the analytics ...
Sprinklr is scaling customer intelligence and agentic AI, yet data quality and workflow design remain critical customer ...
CX Today covers news including Agentic AI, Agentic AI in Customer Service, Contextual Data, CRM, Customer Data Platforms ...
HPE highlights how AI-native networking, infrastructure performance and resilience could increasingly shape customer ...
Verint’s 2026 report shows contact center AI spend is rising, but fragmented data may stop CX teams proving real business ...
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