Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

But when you're booting up at Zappos, there's a culture-building third step called the Face Game. The game goes like this: A picture of a fellow employee pops up, and you're asked to guess the ...

Tony Hsieh has run Zappos with "a little weirdness" as a fundamental value since becoming the online retailer's CEO in 2000. It makes sense then, that Zappos has a highly unusual hiring process.

Christa Foley is a culture champion and adviser at Zappos. During her 12-year tenure, Foley helped create the Zappos Core Values Interview Assessment, which is now utilized company-wide.