Methodology: how we trained a machine learning model to analyse rhetoric on immigration in the UK parliament over the course of a century ...

Every company wants to know what its customers feel about it. But sentiment analysis can get more granular -- and turn inward to improve employee satisfaction Somewhere, someone is tweeting “[This ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

As social media becomes the core domain of information interaction in the era of big data, the emotional information contained in the vast amount of user-generated content provides an unprecedented ...