Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce has announced Unified Knowledge, a complementary gen AI-enabled offering to its Data Cloud which can pull in unstructured data from third party sources, such as Google Drive, SharePoint and ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

New package seeks to combine traditional call-center features with aspects of search engine technology and social-networking sites like Facebook Salesforce has repurposed the customer-service software ...

Salesforce has expanded its cloud services into sales, service, digital, platform, and data cloud, driving topline growth. The adoption of multi-cloud solutions and cross-selling opportunities are ...