When your customer service tactics scare off your loyal customers or potential new ones, it’s probably time to rethink them. Wayfair learned that lesson the hard way recently by adopting an ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. An East Coast developer is buying the Edens Plaza shopping ...

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CLAIM: Video of a six-year-old girl being instructed to show her hands and profile before jumping on a couch where she plays with a doll and talks about prices on Wayfair is evidence the online ...

BOSTON--(BUSINESS WIRE)--Wayfair Inc. (NYSE:W), one of the world’s largest destinations for the home, today announced the launch of Wayfair On Air, an immersive video commerce experience that helps ...

Internet users continue to weave a complex web around Wayfair’s furniture and decor, spun from falsehoods and conjecture. CHICAGO — The baseless conspiracy theory took off after an anonymous user ...