PanTerra Networks today announced the release of a new analysis examining Microsoft Teams Phone System and its implications for organizations that rely on voice communications as a core business ...

The traditional boundaries between information technology (IT) and business units are becoming increasingly blurred. Especially as organizations adopt digital transformation initiatives such as ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

This article was originally published in German at Computerwoche. Microsoft Teams continues to gain ground as a business collaboration tool, in part because Microsoft has tied the meeting and ...