Shopify Leans Into Agentic AI As Shop Pay Scales And Valuation Debated

Shopify (NasdaqGS:SHOP) is expanding its agentic AI driven commerce tools, giving merchants automated support across the ...
Business Insider

Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...
Business Insider

Shopify is getting a new head of customer support as the division shifts to AI

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...