The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

FieldOne Systems Pro Edition, www.fieldone.com, is a secure, scalable service management system with many functions specific to the service industry, including dispatching and scheduling, service ...

ShipStation reports that optimizing e-commerce order management enhances efficiency through automated routing, syncing, and ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Intuitive Sky Mobile Solution Brings Field Service Into 21st Century With Smartphone and Tablet Apps for Scheduling & Dispatching, Optimized Routing, On-the-Go Billing, Real Time Inventory Levels Las ...

Landscaping and field service companies are moving away from scattered spreadsheets and clunky desktop tools and adopting modern SaaS platforms that simplify da ...