No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

Clinical IT Service Desk: Your New Model for Strategic IT Operations? Today, clinical teams and patients expect healthcare technology to work — every time, any time. With technology touchpoints ...

EXL has been awarded a contract to manage the service desk operations for the Data Communications Company, DCC. This role involves overseeing incidents related to smart meter infrastructure, and ...

As enterprise IT environments grow more distributed and interdependent, service desk operations are being pushed beyond rule-based automation toward more adaptive, intelligence-driven models. This ...