The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

The American Society of Clinical Oncology promised a rating scale for cancer drugs--and now, it has delivered. Let the blowback begin. The drug scorecard, published in the Journal of Clinical Oncology ...

The balanced scorecard is a management system aimed at translating an organization's strategic goals into a set of organizational performance objectives that, in turn, are measured, monitored and ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

In a recent article on this site, I explained the concept of strategy maps and how they can be effective in creating a business strategy and monitoring performance. Strategy maps show how an ...

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation, and those that are focused on customer service and retention. While each ...

There’s something about personality tests, behaviour analyses and benchmarking that make humans want to know how they score. Whether it’s just for fun or to make improvements in a certain area of life ...