Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

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“Fast-growing small businesses that succeed today are the ones that place customer service at the heart of their business,” said Leyla Seka, GM and SVP of Salesforce Desk.com, Salesforce. “The ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com. No, Desk.com pages don’t have a ...

Salesforce has added an application hub to its Desk.com customer support app. Stocked with more than 50 partner apps, Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

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Today's customers have exceptionally high service expectations—even more so during the holiday rush. In fact, customer service is so important to consumers that 32 percent of surveyed holiday shoppers ...

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Help Desk Migration delivered an enterprise migration from Zendesk to Salesforce for Pandora, transferring 1.2 million support records into a unified system. “Moving to Salesforce allows us to better ...