When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

In the applications area, what used to be a question about an internal system now could be related to an outside cloud-hosted app. In the networking area, what used to be a straightforward setup and ...

Anurag is an experienced journalist and author who’s been covering tech for the past 5 years, with a focus on Windows, Android, and Apple. He’s written for sites like Android Police, Neowin, Dexerto, ...

Remote innovation is redefining scale, sustainability and services in today’s digital workplaces. For all the noise around AI and digital disruption, another revolution is unfolding – one that may not ...

Longtime security vendor McAfee has teamed up with remote tech support provider PlumChoice to offer small and midsize businesses online technical support services.McAfee already offers a Total ...

OneVision Resources just hit the superfecta in the home-technology channel, providing remote tech support for end users tied to any of four key managed services platforms. The milestone is an ...

The right software development partner can significantly impact a project’s success. A capable team can turn an ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...

Remote control software, often used to provide remote technical support, has been hailed as one of the greatest inventions since sliced bread. Support technicians, whether in-house, a software vendor ...