Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

1. Start seeing patients as customers. Taking care of patients is what healthcare is all about. It may be hard for some people to think of patients as customers, but they definitely are. Their choices ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

Anyone who has a non-medical issue that could keep them from getting care can ask for help from a patient navigator. To request an appointment, call the supportive care patient care coordinator or ask ...

The James E. Van Zandt VA Medical Center has received the 2025 Veterans Health Administration Customer Experience Award for Best Patient Experience Overall, a national honor recognizing the Altoona ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...