Microsoft’s final Teams roundup for 2025 focuses on practical security and administrative quality-of-life improvements.

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...

Microsoft Teams updates add separate app windows, improved interpreter support, Copilot chat after calls, domain ...

For enterprises that are looking to get the most out of their current (or future) contact center service and Microsoft Teams environment, integrating these systems might seem like a natural next step.

HERNDON, Va., Sept. 5, 2023 /PRNewswire/ -- ULTATEL, a leading communication solutions provider, proudly announced today that its contact center solution has successfully obtained certification as a ...

AudioCodes (AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

Using Microsoft Teams to talk with your colleagues is pretty simple thanks to the built-in chat feature. You can chat with your teammates, share documents, and even initiate voice calls if and when ...

AudioCodes Voca CIC is selected by 16 CX industry experts to win the CX Award 2024 for Best Microsoft Teams Contact Center Solution Judges were impressed with Voca CIC's unwavering reliability to ...