Call volumes to federal, state, and local agencies have skyrocketed as the public looks for information related to Coronavirus from public health, labor, financial, and other agencies. Governments are ...

To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...

The Department of Government Efficiency (DOGE) this week canceled nearly 200 U.S. government phone lines—which the task force called "unused"—as it continues its push to cut costs. Newsweek reached ...

The Department of Government Efficiency (DOGE) announced on Friday that it has significantly expanded its government phone line elimination program, terminating nearly 3,000 devices across multiple ...

Employed properly, empathetic, interactive voice response systems can take some load off contact center agents and augment the experiences of those reaching out to government contact centers, ...

Smartphones aren’t cheap, but for many of us, they’ve become essential. We use them for work, communication, information, entertainment, and even paying bills. If you need a smartphone and a wireless ...