Add Yahoo as a preferred source to see more of our stories on Google. DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at ...

If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

On the first anniversary of Verizon Business’ acquisition of cloud video conferencing platform Blue Jeans, CEO Tami Erwin reflects on Verizon’s strategic orientation, the pandemic and her leadership.

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative, including being prohibited ...

Comcast execs had better take the recording below seriously, because in the last few hours it has become an Internet phenomenon — an example of almost everything that many consumers hate about the ...

Angry customers are costing call center workers more than their patience. New research conducted by a group of professors in the US and China reveals that customer service reps who suffer “verbal ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...