Addressing gaps in customer expectations requires you to learn more about what customers expect when they walk into your store or visit your website and what they expect to get for their money. While ...

When describing what influences the behavior of individuals as they pursue their lives, you would likely include concepts associated with goals, plans, passion, desire, ego, personality, etc. In ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

In a recent Voice of the Customer survey, I asked my customer’s customer, “Are the objectives of the relationship being met?” QBR’s should be scheduled just after a sale as part of the implementation ...

The internet validated our desire to live at the speed of want. AI continues to reinforce this expectation by adding velocity. The result? The Expectation Economy. The immediate question that follows ...

However, it's never a bad idea to incorporate best-practices into your B2B marketing strategy, and marketers can learn a lot from how customer service professionals have adapted in the last year and a ...

With COVID-19 accelerating digital engagement transformation efforts by six years on average, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020. Today’s ...

With customer expectations rapidly evolving due to smart tech, customer experience professionals must adapt to meet these demands and stay competitive. When it comes to smart tech and consumer demands ...

BOSTON, June 09, 2020 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...

Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right. Read now As regular readers of my ...