The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

VoIP Pricing Guide: How Much Does a VoIP Phone System Cost? Your email has been sent VoIP service can be a low-cost upgrade from landlines. See how much you can ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Philadelphia police made upgrades to its 911 call center to improve response times and employee retention, officials said Thursday. Among the changes include increasing pay for dispatchers and ...