For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Hires Mike Runda as its VP of Global Support to ensure dealers receive highest value from Tekion platform and the partnership Support Center of Excellence in West Chester, Ohio expanded to accommodate ...

I see the recent concern over the rise of AI agents as reminiscent of past reactions during technological revolutions. Change is difficult to accept, especially when it threatens one’s livelihood. AI, ...