Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

The focus of the piece was some research conducted by Pega, which found that of the 7,000 consumers they surveyed from around the world, over a quarter (27%) reported that their day had been ruined by ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

We have all had horrific customer "support" experiences: AI chatbots that churn out irrelevant responses, a labyrinth of dropdown menus and links that make it hard to connect with a live person, a ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

Earlier this month, the White House announced a new government effort to stomp out time-sucking business practices. It's called, "Time Is Money." For example, the Biden administration wants to make it ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. more In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...

An American in Spain has sparked a furious online debate by calling out Europeans for their subpar customer service. Adam Pecoraro, an expat from New York, took to TikTok to share ...