It’s been one week since American Eagle Flight 5342 crashed into the Potomac River, and the work has only begun to recover from the deadliest U.S.

Southwest's CEO Bob Jordan said "our hearts go out" to people on the American Airlines flight involved in Wednesday night’s midair collision with a helicopter in the nation’s capital.

Pilots and flight attendants are aware of risks, but commercial aviation tragedies have been infrequent in the U.S. for years.

The communication team at American Airlines had to activate a crisis plan it hoped it would never have to use after last week's midair collision of a passenger jet and Army helicopter that claimed 67 lives.